At Decor 24H, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Return Policy outlines how you can return or exchange items. Please read the policy carefully to understand your options.
1. Eligibility for Returns
Decor 24H accepts returns under the following conditions:
- Return Window: Items must be returned within 30 days of the original purchase date.
- Condition of Items: Items must be unused, in their original packaging, and in the same condition as when you received them. Items that are damaged, worn, or altered in any way may not be eligible for a return.
- Non-Returnable Items: Certain items, such as clearance items, gift cards, and personalized or custom-made products, are non-returnable.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] or call us at +1 (818) 639-2623 with your order number and reason for return.
- Return Authorization: After reviewing your request, we will provide a Return Authorization (RA) number along with instructions on how to send your item back.
- Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item without tracking.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
- Partial Refunds: In some cases, only partial refunds may be granted, such as items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Non-Refundable Fees: Please note that original shipping costs and any applicable restocking fees are non-refundable.
4. Exchanges
If you need to exchange an item, please follow the same steps as outlined in the Return Process. Once the returned item is received, we will process the exchange and ship the replacement item to you.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a refund at no additional cost.
6. Cancellations
Orders may be canceled within 24 hours of purchase for a full refund. After this period, please contact us to determine if your order can still be canceled.
7. Contact Us
If you have any questions about our Return Policy, please reach out to us:
- Phone: +1 (818) 639-2623
- Email: [email protected]
- Address: 2320 Sixth St, Berkeley, CA 94710, USA
Thank you for choosing Decor 24H. We appreciate your business and are committed to ensuring you have a positive shopping experience.